FAQ (frequently asked questions)

For any clarification on any type of product you can contact us via Whatsapp or email.


- What can I do if I have difficulties during the purchase procedure and I no longer know how to proceed?

In this case you can contact us by e-mail at Complains-problems@Elkopur.com describing the problem you encounter or by telephone at the numbers 348/4631021 - 346/5735152 (during office hours 09.00-12.30; 15.00- 17.30; if the numbers are busy, leave a message and we will call you back as possible) on weekdays and we will help you solve the problem. Alternatively you can suspend the order by logging out and repeating the procedure.

- Where should I apply the discount coupon code?

the discount coupon code (which is a sequence of numbers) must be applied in the appropriate box highlighted "coupon code" and confirmed by clicking on the "apply coupon" button, in this way the discount provided by the coupon will be applied to all the items that allow

- Once the order is completed, how long does it take before I receive the goods?

If the whole procedure has been smooth and the payment has also been successful (in the case of payment by credit card / paypal or bank transfer received) your order will be processed and shipped in 24-48h (excluding Saturdays and Sundays and public holidays) and entrusted to an express courier who delivers in 24-48h (excluding islands and disadvantaged locations which require a further 24-48h).

- What if the courier doesn't find me at home at the time of delivery to the address indicated on the order form?

In this case, if the courier cannot find anyone at the address indicated, he must leave a notice of non-delivery with all the shipment references and how to get in touch so that he can also agree on a subsequent delivery at a set time. In any case we monitor the shipments and if we receive the communication of non-delivery we will notify you and for this reason it is always advisable to indicate a telephone number in addition to the e-mail.



- What can I do if the goods that have arrived do not comply with the order?

In this case you must immediately notify us by e-mail at Complains-problems@Elkopur.com or also by telephone or via Whatsapp at 0577/982439 describing what you ordered and what you received, once we have verified that there has been an error, we will immediately provide for the relative replacement and forwarding of the correct product to our. expenses.

- What can I do if the goods received are not to my liking despite being compliant with what was ordered?

It depends, if it's a matter of taste that you don't like and in this case if the product has been opened, or if it's still intact. In these cases we make ourselves available to meet you, but it is necessary to evaluate each case. Email us at Complains-problems@Elkopur.com and we will try to do everything we can.